Oakley Sound Systems Ordering Information
Shipping Charges
For UK customers only:
For all UK orders the cost of
shipping is 5GBP. Orders are typically sent via Royal Mail’s
Tracked 24 or Special Delivery services.
For international
customers:
For orders to the EU the
shipping cost is 10GBP. For orders to destinations elsewhere in
the world the shipping cost is 13GBP. Packages will be shipped
using Royal Mail’s ‘International Tracked’ service and a
signature may be required on delivery.
US Customers:
Recent changes in how tariffs are applied means that all
goods entering the US will be liable for additional fees. This is currently 20%
of the goods price plus a 0.50GBP handling fee. For example, if the parts have a
value of 100GBP, I will price your order at 120.50GBP plus 13GBP shipping, ie.
133.50GBP. The import tariffs are collected by the UK’s postal service and will
be paid by me when I ship your order. You should not need to pay any further
fees to get your parcel through US customs.
Order Contact Details
Please e-mail your order to Tony Allgood,
listing the PCBs and/or the exact components you require and your
country. I will then send you an e-mail with the payment details
and a confirmation of the final order cost. E-mails are normally
replied to within 24 hours within the working week.
Price List
A plain text file of the Oakley Sound PCB
price list can be found by clicking here. You can use this file to cut and paste into your
order e-mail.
Note that the items on this price list are
the only items that I sell. If any item is not in that list I do not sell it.
Currency Information
The prices given on this
website are in United Kingdom pounds sterling, hereafter referred
to as GBP. The pound sterling is the currency of the United
Kingdom/Great Britain. Typical exchange rates are around 1.3USD =
1GBP and 1.1Euro = 1GBP. However, be sure to check locally before
you place any order.
Order Confirmation and
Invoice
When your payment has been
received I will send you an ‘order confirmation’ e-mail. This e-mail
is headed with your order number and is your order invoice as no
paper invoice is included with your order. This e-mail will be
sent to the e-mail address you used to initially place your order
which may well be different to your Paypal address. Please check
the items listed for purchase and the shipping address within
this e-mail and let me know as soon as possible if there are any
discrepancies.
Shipping Information
I try to ensure that any
orders will be shipped within three working days
from when the ‘order confirmation’ e-mail was sent to you. Once
your order has been packed and booked with the courier, or posted,
you will then receive a ‘shipping confirmation’ e-mail which will
also contain any schematics and your parcel’s tracking number. It
is not possible to add or delete items from your order once the
courier has been booked or the package posted.
Please do not ask for
schematics prior to your boards being shipped. Full parts lists
are freely available on the project website in the Builder’s
Guide.
For UK customers:
Most orders are sent via Royal
Mail’s Tracked 24 service which should also normally arrive the
following day after posting. Large orders are usually delivered
by DPD or UPS which typically arrives the next working day after
being collected.
For overseas customers:
All orders are either sent via
a ‘tracked’ or ‘tracked and signed for’ postal service, or
shipped by a courier like DPD or FedEx. Please allow up to ten
working days for your parcel to arrive. Using the tracking number
should tell you where your parcel is at any one time. Note that
if a signature is required then your parcel may be held at your
local depot if they tried to deliver it while no one was there to
receive it. The courier should leave a card in these cases but
sometimes they don’t – so please use the tracking number if you
haven’t received your order in good time.
If your package has failed to
arrive within three weeks of receiving the shipping confirmation
e-mail then please let me know.
Payment and General Information
Please note I am not VAT
registered. This means that no UK VAT is applied to my prices.
Payment can be made by one of
two methods:
1) By PayPal. Here you can pay
with your credit card once you have set up an account with them.
Payment should be made in pounds sterling (GBP).
I am sorry but I cannot,
unless you are known to me, take Paypal if the order value (or
group of orders placed over a period of less than one month)
exceeds 350GBP. Please e-mail me to get my
Paypal account details.
2) Payment by direct bank to
bank transfer. Payment should be made in pounds sterling (GBP).
Please note that unless you
are in the UK your bank will probably charge a fee for this
service. If you are outside the UK you must agree to pay all
transfer fees. Because of this, most of my overseas customers
abroad use the excellent service at Wise.com which is fast, cheap and safe. E-mail me to get my
company bank details. Please e-mail me again once you have
instigated the transfer and to let me know your preferred mailing
address and contact telephone number.
Credit cards cannot be taken
directly, only via Paypal. Please e-mail if you have any
further queries about payment.
IMPORTANT: Please e-mail
your order first, listing the PCBs and/or the exact components
you require and your country, so that I can confirm availability
and delivery.
You are responsible for any
import taxes or duty payable if they need to be paid. These vary
and customers are advised to clarify charges with your local
customs service prior to ordering. It has been reported to me
that some postal services do not collect import taxes even though
technically they should. Goods are always marked ‘merchandise’
and I do not label items as ‘gifts’.
Returns Policy and
Order Cancellation
Returns Policy on stock
items (PCBs and components)
You are entitled to return any
PCBs and parts to me should you find any reason not to accept
them. You are allowed ten working days from receipt of the goods
to inspect your purchases. Notice to send the goods back to me
should be sent by e-mail prior to returning the goods. The return
postage costs shall be paid by you and goods must be returned
intact and unused. Once the goods have been inspected by me and
are deemed as undamaged and unused I will issue a full refund of
the purchase price. Should the goods be lost in transit on their
way back to me a refund will not be able to be given. You should
therefore ensure that the goods are suitably insured for such a
loss and that a ‘tracked’ or ‘signed for’ service is used.
Cancelling Orders
Any PCB and/or parts order may
be cancelled from the time of the original payment and up to the
moment the shipping company has been booked or the order has been
posted. Once the cancellation has been accepted by me a full
refund will be given. However, I cannot be held liable for
additional charges or any other fees that may have been incurred
in the setting up of payments.
Documentation Sales
Sorry, but once purchased, any
legacy documentation, cannot be ‘unpurchased’. In other words, no
refunds or returns are available on these products. Please ensure
that you really want these items before sending any payment.
Reserving boards
The time taken between the
receiving of the initial order enquiry and the receiving of the
payment is called the ‘reserve time’. This is usually very short
if the customer pays promptly and uses Paypal or Wise. However,
it may take several working days if even the fastest responding
customer is paying by manual bank transfer from outside the UK.
During ‘reserve time’ the PCBs and parts will be reserved for the
customer. That is the boards are held aside and are removed from
sale. Up to three working days will be allowed as ‘reserve time’.
If I do not receive payment after this, the board(s) will be
deemed as unsold and put back on sale again.
Please be aware that if board
stocks are low, an excessive delay in settling payment may mean
that the order cannot be completely fulfilled. I cannot be held
responsible for any losses of any kind due to this situation. I
will, of course, refund any payment sent for any products that
are not deliverable by me.
How to order older issue
documentation and schematics
Most older documentation is freely
available at the legacy
support page.
User Manuals and Builder’s Guide for most
other older issues and legacy modules are available as an e-mail
PDF attachment from me at a price of 2GBP per project. Please
note that for some older projects I no longer have the
documentation.
Please e-mail your order to Tony Allgood,
listing the documentation that you require. Remember to give the
issue number of the PCB or module as there can be significant
differences between issues. I can then let you know if the
documentation is available, some are not, and any payment details
that you may need to know. I normally try to reply to e-mails
within 24 hours during the working week. E-mail me by clicking here or see the contacts page for more details.
All current issue User’s Guides, which
include building instructions and parts lists, are available on
the relevant project page on this site. Schematics of any Oakley
Sound projects are only available to purchasers of the PCBs or
modules.
Gerber data and board artworks are not
available for any Oakley project.
By purchasing any documentation from me you
agree not to use this information in any commercial capacity. All
schematics and documentation remain the property of Oakley Sound
Systems and are not to be redistributed in any form to any other
persons. Please respect my work.
See also my disclaimer.
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